sense Summer 2026 Standard U.S. Postage PAID Salem, OR Permit No. 86 If you or a family member is sick or hurt and you can’t reach your primary care provider for help, call the Advice Nurse. The Advice Nurse line is available 24 hours a day, 7 days a week, including holidays. Just call 877-661-6230, option 1 (TTY: 711). Interpreter services are available. Ask the Advice Nurse Anyone can be harmed by exposure to extreme heat. But some people are especially vulnerable: ● Older adults (65+). ● Infants and children. ● People with chronic medical conditions. ● People without air conditioning. ● Athletes. ● Outdoor workers. ● Pregnant people. Signs of heat-related illness You may have heat exhaustion if you experience: ● Muscle cramps. ● Heavy sweating. ● Pale or cold skin. ● Weakness and/or confusion. ● Dizziness. ● Headache. ● Nausea or vomiting. ● Fast heartbeat. ● Dark-colored urine. Heatstroke, the more serious of the 2 conditions, includes symptoms like: ● Temperature of 104 degrees or more. ● Flushed, red skin. ● Absence of sweating. ● Difficulty breathing. ● Fainting. ● Seizures. If you or a loved one has any of these symptoms, immediately get to a cool place. Once you are there: ● Lie down and elevate the legs to get blood flowing to the heart. ● Remove tight or extra clothing. ● Place cool, wet towels on the skin, or take a cool (not cold) bath to lower internal body temperature. ● Take small sips of fluids like water or a sports drink. Don’t drink anything with caffeine or alcohol. Get emergency help if symptoms don’t improve. If you or someone else goes into shock, faints, has seizures or isn’t breathing, call 911. Also begin CPR on the person who isn’t breathing. Stay cool in extreme heat
Call us at 877-661-6230 2 wellness 2 programs to help you live well The California Department of Health Care Services wants Medi-Cal members to live healthier lives. Contra Costa Health Plan (CCHP) has 2 programs that can help. The programs are called Enhanced Care Management (ECM) and Community Supports (CS). What is ECM? ECM is a benefit for members with highly complex needs. It provides extra services to make sure you stay healthy. Each eligible member will have an ECM care coordinator. This person will talk to them and their providers. They make sure you get the care you need. ECM care coordinators can help members: ● Find doctors and get an appointment. ● Better understand your medications. ● Set up a ride to get to your doctor visits. ● Find and apply for other services, like help with housing or food. ● Get follow-up care after you leave the hospital. People may be eligible for ECM if they are: ● Children or youth with complex health needs. ● People who are homeless or at risk for it. ● People with frequent hospital stays. ● People with frequent short-term skilled nursing facility stays. ● People with frequent visits to the emergency department. ● People who have serious mental illness. ● Children with serious emotional disturbance. ● People with substance use disorder who also have chronic health conditions. What is CS? CS provides additions to covered services for those who are eligible. This can be things like: ● Housing transition or navigation. ● Housing or tenancy support services. ● Medical respite. ● Short-term housing after a hospital stay. ● Healthy meals. ● Removing asthma triggers from your home. These services can help decrease hospital visits. If you qualify, we may talk to you about these services. You can also talk to your health care provider. They can find out if you qualify. They can also tell you when and how you can receive these services. Or you can call CCHP Member Services. CCHP Member Services is available Monday through Friday, 8 a.m. to 5 p.m. Just call 877661‑6230, option 2 (TTY: 711). Please note: Members have the right to decline or stop ECM or CS at any time.
Visit us at cchealth.org 3 member news Dental care for you Dental health is an important part of your overall health and at every stage in life. If you have Medi-Cal, dental services are available to you. This is through a Medi-Cal Dental program offered by Smile, California. We want to make sure you know how to access your covered dental services. All you have to do is: 1. Find a Medi-Cal dentist near you at smilecalifornia.org. Use the “Find a Dentist” tool. You may also call the Telephone Service Center at 800322‑6384 for assistance. 2. Make an appointment. If you cannot make it to your appointment, please call your dentist as soon as possible to cancel or reschedule. 3. Bring your Medi-Cal Benefits Identification Card (BIC). If you are under the age of 21, you are covered for a checkup and cleaning every 6 months. This includes fluoride varnish treatments. Children should get fluoride varnish twice a year. It helps keep their teeth strong and prevent cavities. Ask your child’s doctor or dentist about it at their next check-up. If you are 21 or over, you are covered for a checkup and cleaning once a year. You are also covered for other dental benefits, such as: ● X-rays. ● Fillings. ● Emergency dental services. ● And more. If you want more information about your benefits or help with covered dental services, visit smilecalifornia.org or call 800-322-6384. Habits to keep teeth healthy for life Brush t wice daily. Use fluoride toothpaste starting when baby’s first tooth appears. Teach older kids to brush all teeth surfaces for 2 minutes (use a fun song or timer to keep track!). By age 10, kids can brush on their own. Floss daily. Start when 2 teeth are touching. Floss sticks may be easier than string. Factor in fluoride. Fluoride in toothpaste or tap water helps prevent cavities. No fluoride in your water? Ask the dentist about fluoride supplements. Offer nutritious drinks and snacks. This includes dairy products— they’re high in calcium, which keeps teeth strong. Limit sweet drinks, especially between meals. Visit the dentist by age 1. Tooth decay is common among kids. Regular checkups and cleanings help keep your child’s mouth healthy right from the start. Sources: American Academy of Pediatrics; National Library of Medicine; Office of Disease Prevention and Health Promotion
Call us at 877-661-6230 4 Important reminder for all Medi‑Cal members If you have Medi-Cal through Contra Costa Health Plan (CCHP), you should not get medical bills from your doctors or other health care providers. Your Medi-Cal plan pays for covered services. Sometimes providers make mistakes and may send you a bill by accident. If this happens, do not pay it. What to do if you get a bill 1. Don’t pay the bill. Medi-Cal members are not supposed to pay for covered medical care. 2. Call CCHP Member Services right away at 877-661-6230, option 2. Our team will help you fix the problem. 3. Have the bill with you when you call. This helps us understand what happened and contact the provider if needed. We are here to help You have the right to get care without surprise bills. If you ever receive a bill—or if something doesn’t look right—please contact CCHP Member Services at 877-661-6230, option 2. We will work with the provider and make sure the billing error is corrected. Thank you for being a CCHP member! Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ● Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice
Visit us at cchealth.org 5 HOW TO FILE A GRIEVANCE If you believe that CCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with CCHP’s Civil Rights Coordinator. You can file a grievance by phone, in writing, in person, or electronically: ● By phone: Contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. Or, if you cannot hear or speak well, please call TTY/TDD: 711. ● In writing: Fill out a complaint form or write a letter and send it to: CCHP Civil Rights Coordinator, Member Grievance Unit, 595 Center Ave., Suite 100, Martinez, CA 94553 or fax it to 925-313-6047. ● In person: Visit your doctor’s office or CCHP and say you want to file a grievance. ● Electronically: Visit CCHP’s website at cchealth.org. OFFICE OF CIVIL RIGHTS–CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office for Civil Rights by phone, in writing, or electronically: ● By phone: Call 916-440-7370. If you cannot speak or hear well, please call TTY/TDD: 711 (Telecommunications Relay Service). ● In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx. ● Electronically: Send an email to CivilRights@dhcs.ca.gov. OFFICE OF CIVIL RIGHTS–U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ● By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD: 800-537-7697. ● In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. ● Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
MU_0004142_ENG2_0321 Notice of Availability of Language Assistance Services and Auxiliary Aids and Services English ATTENTION: If you need help in your language call 1-877-661-6230 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-877661-6230 (TTY: 711). These services are free of charge. الشعار بالعربية (Arabic) جى يُر الانتباه:ى إذا احتجت إلى المساعدة بلغتك، فاتصل بـ 1-877-661-6230 (TTY: 711) .ى تتوفر أيضًا المساعدات والخدمات للأشخاص ذوي الإعاقة، مثل المستندات المكتوبة بطريقة بريل والخط ري.ى الكب اتصل بـ 1-877-661-6230 (TTY: 711) . هذه الخدمات مجانية.ى Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-877-6616230 (TTY: 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-877-661-6230 (TTY: 711)։ Այդ ծառայություններն անվճար են։ ខ្មែ រ(Cambodian) ចំណំ៖ ប ើអ្ន ក ត្រូវ ការជំនួយ ជាភាសា រ ស់អ្ន ក សូម ទូរស័ព្ ទ បៅបេខ 1-877-661-6230 (TTY: 711)។ ជំនួយ និង បសវាកមម សត្ា ជនព្ិការ ដូចជាឯកសារសរបសរជាអ្ កសរផុស សត្ា ជនព្ិការភ្នន ក ឬឯកសារសរបសរជាអ្ កសរព្ុ មព ធំ ក៏អាចរកបានផងភ្ ដរ។ ទូរស័ព្ ទ មកបេខ 1-877-661-6230 (TTY: 711)។ បសវាកមម ទំងបនេះមិនគិរថ្ លៃ ប ើយ។ 中文 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-877-661-6230 (TTY: 711)。另外还提供针对残 疾人士的帮助和服务，例如盲文和需要较大字体阅读，也是方便取用的。请致电 1-877-661-6230 (TTY: 711)。这些服务都是免费的。 فارسی (Farsi) توجه: اگر می خواهید به زبان خود کمک دریافت کنید، با 1-877-661-6230 (TTY: 711) تماس بگیرید. کمک ها و خدمات مخصوص افراد دارای معلولیت، مانند نسخههای خط بریل و چاپ با حروف بزرگ، نیز موجود است. با 1-877-661-6230 (TTY: 711) تماس بگیرید. این خدمات رایگان ارائه می شوند. ह िं दी (Hindi) ध् यान दें: अगर आपको अपनी भाषा में सहायता की आवश् यकता है तो 1-877-661-6230 (TTY: 711) पर कॉल करें। अशक् तता वाले लोगोों के ललए सहायता और सेवाएों , जैसे ब्रेल और बडे लरों ट में भी दस् तावेज़ उपलब् ध हैं। 1-877-661-6230 (TTY: 711) पर कॉल करें। ये सेवाएों लन: शुल् क हैं। Hmoob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-877-661-6230 (TTY: 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-877-661-6230 (TTY: 711). Cov kev pab cuam no yog pab dawb xwb. 日本語 (Japanese) 注意日本語での対応が必要な場合は 1-877-661-6230 (TTY: 711)へお電話ください。点字の資料や 文字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-877-661-6230 (TTY: 711)へお電話ください。これらのサービスは無料で提供しています。 한국어 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-877-661-6230 (TTY: 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1877-661-6230 (TTY: 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다.
MU_0004142_ENG3_0321 ພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫ ຼື ອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ຍັງມີຄວາມຊ່ວຍເຫ ຼື ອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ການບໍລິການເຫ ົ່ ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-877-661-6230 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-877-661-6230 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wanghenh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ (Punjabi) ਧਿਆਨ ਧਿਓ: ਜੇ ਤੁਹਾ ੂੰਨ ਆਪਣੀ ਭਾਸਾ ਧ ਿੱ ਚ ਮਿਿ ਿੀ ਲੋੜ ਹੈ ਤਾਂ ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਅਪਾਹਜ ਲੋਕਾਂ ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇ ਾ ਾਂ , ਧਜ ਧਕ ਬ੍ ਰੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਧ ਿੱ ਚ ਿਸਤਾ ਜ਼ , ੀ ਉਪਲਬ੍ ਿ ਹਨ| ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਇਹ ਸੇ ਾ ਾਂ ਮੁਫਤ ਹਨ| Русский (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-877-6616230 (линия TTY: 711). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-877-661-6230 (линия TTY:711). Такие услуги предоставляются бесплатно. Español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-877-661-6230 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-877-661-6230 (TTY: 711). Estos servicios son gratuitos. Tagalog (Filipino) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-877-661-6230 (TTY: 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-877-661-6230 (TTY: 711). Libre ang mga serbisyong ito. ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ ส าหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) ไม่มีค่าใช้จ่ายสาหรับบริการเหล่านี้ Українська (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-877661-6230 (TTY: 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-877-661-6230 (TTY: 711). Ці послуги безкоштовні. Tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-877-661-6230 (TTY: 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớ n (chữ hoa). Vui lòng gọi số 1-877-6616230 (TTY: 711). Các dịch vụ này đều miễn phí.
Call us at 877-661-6230 8sense Si desea este folleto en español, llame al 877-661-6230 (oprima 2). HEALTH SENSE is published for the members of CONTRA COSTA HEALTH PLAN, 595 Center Ave., Suite 100, Martinez, CA 94553, telephone 925-313-6000, website cchealth.org. HEALTH SENSE contains educational health information of general interest. It is not intended to be medical advice and cannot be relied upon as medical advice. HEALTH SENSE may also contain general information about plan benefits. Plan benefits vary, and for information about your particular benefit plan, please see your Evidence of Coverage booklet or call Member Services at 877-661-6230 (TTY: 711). 2026 © Coffey Communications, Inc. All rights reserved. Editor in Chief Tiffany Brelland Executive Director Irene Lo, MD, FACS Deputy Chief Medical Officers Sara Levin, MD Nicolás E. Barceló, MD member news Find what you need You can find important health plan information online or ask for free paper copies at any time. Member materials include your Member Handbook, Provider Directory, Formulary and Medi-Cal for Kids & Teens information. These explain your benefits, how to get care, your rights, and how to file a complaint or appeal. Our Notice of Privacy Practices explains how we use and protect your health information. Scan the QR code or visit cchealth.org/ CCHPmaterials to view these documents online. To request free paper copies, call 877- 661-6230, option 2 (TTY: 711). Help is available Monday through Friday, 8 a.m. to 5 p.m. Communicate clearly Free interpreter services for CCHP members Did you know that as a Contra Costa Health Plan (CCHP) member, you have the right to receive medical services in the language you are most comfortable speaking? To make sure you and your doctor communicate clearly, we provide trained interpreters—including American Sign Language specialists—available by phone and, in some cases, in person. Why use a professional interpreter? While it may seem easy to rely on a friend or family member, CCHP discourages the use of family, friends or minors for medical interpretation. Professional interpreters ensure that your medical information is communicated accurately so that all your questions are answered correctly. Accessing these services is free and easy ● At your appointment: If you need an interpreter for an upcoming doctor’s visit, simply ask the office staff when you arrive or when scheduling. ● Over the phone: If you need help speaking with a doctor’s office, pharmacy or medical facility (such as to schedule an appointment), call us at 877-661‑6230, option 7 (TTY: 711). ● Written materials: If you need a document translated into a different language, our Member Services Department is happy to help. Your health depends on clear communication. Don’t hesitate to ask for the language assistance you need—it is our pleasure to provide it at no cost to you.
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