Standard U.S. Postage PAID Salem, OR Permit No. 86 RMC sense Fall 2026 MyChart MyChart is a secure website and mobile app that helps you access information about your Contra Costa Health Plan (CCHP) benefits. On MyChart, you can: ● View or print your CCHP ID card. ● See or change your primary care provider. ● View health plan letters and notices. ● Update your contact information. ● Update personal information. ● View authorization requests, when available. ● Check claims information, when available. ● Complete health plan forms or questionnaires, when available. ● Connect accounts from other health systems that use MyChart. Contra Costa County clinics and hospital also use MyChart. If you receive care at either of those places, you may be able to use additional MyChart features related to your care. If you receive care somewhere that also uses MyChart, you may be able to connect your accounts and view some of your health information from those organizations in one place. If you or a family member is sick or hurt and you can’t reach your primary care provider for help, call the Advice Nurse. The Advice Nurse line is available 24 hours a day, 7 days a week, including holidays. Just call 877-661-6230, option 1 (TTY: 711). Interpreter services are available. Ask the Advice Nurse Get started Go to mychart.cchealth.org to log in or sign up. You can also download the MyChart app from the App Store or Google Play. If you need help with MyChart, call MyChart support at 844-622-5465 (TTY: 711).
Call us at 877-661-6230 2 FOR PEOPLE WITH MEDI-CAL FOR COUNTY EMPLOYEES WITH CCHP ● At your doctor’s office (see walk-in flu schedule). ● At your doctor’s office (see walk-in flu schedule). ● Pharmacies. Find a pharmacy near you at medi-calrx.dhcs.ca.gov to get a flu shot. Bring your Medi-Cal BIC card (19 years and older only). ● Any CCHP network pharmacy. Bring your CCHP member card. ● Public Health Immunization Clinics. Make an appointment at vax.cchealth.org (all ages). ● Public Health Immunization Clinics. Make an appointment at vax.cchealth.org (all ages). Where you can get a flu shot wellness Walk-in flu vaccine availability for 2026 Clinic Address Dates Times Antioch Health Center 2335 Country Hills Drive Antioch, CA 94509 Oct. 12 Oct. 14 Oct. 15 5:30 p.m. to 8 p.m. 5:30 p.m. to 8 p.m. 5:30 p.m. to 8 p.m. Bay Point Health Center 215 Pacifica Ave. Bay Point, CA 94565 Oct. 13 Oct. 23 1:30 p.m. to 3:30 p.m. 1:30 p.m. to 3:30 p.m. Brentwood Health Center 171 Sand Creek Road, Suite A Brentwood, CA 94513 Oct. 21 Oct. 23 Oct. 30 5:30 p.m. to 8 p.m. 1:30 p.m. to 3:30 p.m. 1:30 p.m. to 3:30 p.m. Concord Health Center 3024 and 3052 Willow Pass Road Concord, CA 94519 Starting Oct. 1 Bldg. 3024: Monday through Friday, 8 a.m. to 4:30 p.m. and Monday through Thursday, 5 p.m. to 8:30 p.m. Bldg. 3052: Monday through Friday, 8 a.m. to 4:30 p.m. Martinez Health Center 2500 Alhambra Ave. Martinez, CA 94553 Oct. 1 Oct. 8 Oct. 15 Oct. 22 Oct. 29 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. Miller Wellness Health Center 25 Allen St. Martinez, CA 94553 Oct. 3 Oct. 10 Oct. 17 Oct. 24 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. 8:30 a.m. to 4:30 p.m. Pittsburg Health Center 2311 Loveridge Road Pittsburg, CA 94565 Oct. 7 Oct. 14 Oct. 21 Oct. 28 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. 5:30 p.m. to 8:30 p.m. West County Health Center 13601 San Pablo Ave. San Pablo, CA 94806 Oct. 14 Oct. 15 Oct. 22 5:30 p.m. to 8 p.m. 5:30 p.m. to 8 p.m. 5:30 p.m. to 8 p.m.
Visit us at cchealth.org 3 member news Behavioral health and wellness screenings Did you know we offer behavioral health (sometimes called mental health) and wellness screenings for children and teens ages 8 to 18? These screenings help find signs of behavioral health issues. This includes depression and anxiety. BENEFITS OF SCREENING Screening can: Find problems early. This makes it easier to get care sooner. It can also improve outcomes and overall well-being. Help prevent problems. Regular screenings can help prevent behavioral health issues from starting or getting worse. Support whole-person health. This treats behavioral health as an important part of overall health. It helps with school performance, relationships and quality of life. Consider scheduling a behavioral health and wellness screening for your child. These screenings are private. The goal is to support your child’s overall health. For more information or a screening, please contact your healthcare provider. You may also ask for a screening at your child’s next checkup. Take care of your health We are here to help you stay healthy and independent. What is Case Management? Case Management is a free service. A Case Manager helps you get the care you need and supports you in taking care of your health. We can help you: ● Understand your health. ● Get care after a hospital stay. ● Set health goals. ● Find community help (food, housing, rides). ● Know when to see a doctor. You can take small steps to stay healthy: ● Take your medicine as told. ● Go to doctor visits. ● Watch your symptoms. ● Ask questions if you are unsure. ● Eat healthy foods and stay active. ● Call your doctor early if you feel worse. You may qualify if you: ● Recently left the hospital or nursing home. ● Have ongoing health problems. ● Need help staying on track with care. Get started Call us at 925-313-6887, or ask your doctor to refer you. We support your care, but you are in charge of your health. Small steps every day can help you stay well.
Call us at 877-661-6230 4 Find what you need You can find important health plan information online or ask for free paper copies at any time. Member materials include your Member Handbook, Provider Directory, Formulary and Medi-Cal for Kids & Teens information. These explain your benefits, how to get care, your rights, and how to file a complaint or appeal. Our Notice of Privacy Practices explains how we use and protect your health information. Scan the QR code or visit cchealth.org/CCHPmaterials to view these documents online. To request free paper copies, call 877-661-6230, option 2 (TTY: 711). Help is available Monday through Friday, 8 a.m. to 5 p.m. Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ● Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice Transportation to your appointments If you do not have a way to get to appointments for Medi-Cal covered services, CCHP can help at no cost to you. Depending on your needs, this may include medical or non-medical transportation. To schedule a ride, call 855-222-1218 (TTY: 711). Transportation scheduling is available 24 hours a day, 7 days a week, 365 days a year. You can call any time, including evenings, weekends and holidays. For routine appointments, please call 5–10 business days in advance when possible. For urgent needs, call as soon as you know you need a ride. member resources
HOW TO FILE A GRIEVANCE If you believe that CCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with CCHP’s Civil Rights Coordinator. You can file a grievance by phone, in writing, in person, or electronically: ● By phone: Contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. Or, if you cannot hear or speak well, please call TTY/TDD: 711. ● In writing: Fill out a complaint form or write a letter and send it to: CCHP Civil Rights Coordinator, Member Grievance Unit, 595 Center Ave., Suite 100, Martinez, CA 94553 or fax it to 925-313-6047. ● In person: Visit your doctor’s office or CCHP and say you want to file a grievance. ● Electronically: Visit CCHP’s website at cchealth.org. OFFICE OF CIVIL RIGHTS–CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office for Civil Rights by phone, in writing, or electronically: ● By phone: Call 916-440-7370. If you cannot speak or hear well, please call TTY/TDD: 711 (Telecommunications Relay Service). ● In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx. ● Electronically: Send an email to CivilRights@dhcs.ca.gov. OFFICE OF CIVIL RIGHTS–U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ● By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD: 800-537-7697. ● In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. ● Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
MU_0004142_ENG2_0321 Notice of Availability of Language Assistance Services and Auxiliary Aids and Services English ATTENTION: If you need help in your language call 1-877-661-6230 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-877661-6230 (TTY: 711). These services are free of charge. الشعار بالعربية (Arabic) جى يُر الانتباه:ى إذا احتجت إلى المساعدة بلغتك، فاتصل بـ 1-877-661-6230 (TTY: 711) .ى تتوفر أيضًا المساعدات والخدمات للأشخاص ذوي الإعاقة، مثل المستندات المكتوبة بطريقة بريل والخط ري.ى الكب اتصل بـ 1-877-661-6230 (TTY: 711) . هذه الخدمات مجانية.ى Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-877-6616230 (TTY: 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-877-661-6230 (TTY: 711)։ Այդ ծառայություններն անվճար են։ ខ្មែ រ(Cambodian) ចំណំ៖ ប ើអ្ន ក ត្រូវ ការជំនួយ ជាភាសា រ ស់អ្ន ក សូម ទូរស័ព្ ទ បៅបេខ 1-877-661-6230 (TTY: 711)។ ជំនួយ និង បសវាកមម សត្ា ជនព្ិការ ដូចជាឯកសារសរបសរជាអ្ កសរផុស សត្ា ជនព្ិការភ្នន ក ឬឯកសារសរបសរជាអ្ កសរព្ុ មព ធំ ក៏អាចរកបានផងភ្ ដរ។ ទូរស័ព្ ទ មកបេខ 1-877-661-6230 (TTY: 711)។ បសវាកមម ទំងបនេះមិនគិរថ្ លៃ ប ើយ។ 中文 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-877-661-6230 (TTY: 711)。另外还提供针对残 疾人士的帮助和服务，例如盲文和需要较大字体阅读，也是方便取用的。请致电 1-877-661-6230 (TTY: 711)。这些服务都是免费的。 فارسی (Farsi) توجه: اگر می خواهید به زبان خود کمک دریافت کنید، با 1-877-661-6230 (TTY: 711) تماس بگیرید. کمک ها و خدمات مخصوص افراد دارای معلولیت، مانند نسخههای خط بریل و چاپ با حروف بزرگ، نیز موجود است. با 1-877-661-6230 (TTY: 711) تماس بگیرید. این خدمات رایگان ارائه می شوند. ह िं दी (Hindi) ध् यान दें: अगर आपको अपनी भाषा में सहायता की आवश् यकता है तो 1-877-661-6230 (TTY: 711) पर कॉल करें। अशक् तता वाले लोगोों के ललए सहायता और सेवाएों , जैसे ब्रेल और बडे लरों ट में भी दस् तावेज़ उपलब् ध हैं। 1-877-661-6230 (TTY: 711) पर कॉल करें। ये सेवाएों लन: शुल् क हैं। Hmoob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-877-661-6230 (TTY: 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-877-661-6230 (TTY: 711). Cov kev pab cuam no yog pab dawb xwb. 日本語 (Japanese) 注意日本語での対応が必要な場合は 1-877-661-6230 (TTY: 711)へお電話ください。点字の資料や 文字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-877-661-6230 (TTY: 711)へお電話ください。これらのサービスは無料で提供しています。 한국어 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-877-661-6230 (TTY: 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1877-661-6230 (TTY: 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다.
MU_0004142_ENG3_0321 ພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫ ຼື ອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ຍັງມີຄວາມຊ່ວຍເຫ ຼື ອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ການບໍລິການເຫ ົ່ ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-877-661-6230 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-877-661-6230 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wanghenh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ (Punjabi) ਧਿਆਨ ਧਿਓ: ਜੇ ਤੁਹਾ ੂੰਨ ਆਪਣੀ ਭਾਸਾ ਧ ਿੱ ਚ ਮਿਿ ਿੀ ਲੋੜ ਹੈ ਤਾਂ ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਅਪਾਹਜ ਲੋਕਾਂ ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇ ਾ ਾਂ , ਧਜ ਧਕ ਬ੍ ਰੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਧ ਿੱ ਚ ਿਸਤਾ ਜ਼ , ੀ ਉਪਲਬ੍ ਿ ਹਨ| ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਇਹ ਸੇ ਾ ਾਂ ਮੁਫਤ ਹਨ| Русский (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-877-6616230 (линия TTY: 711). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-877-661-6230 (линия TTY:711). Такие услуги предоставляются бесплатно. Español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-877-661-6230 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-877-661-6230 (TTY: 711). Estos servicios son gratuitos. Tagalog (Filipino) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-877-661-6230 (TTY: 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-877-661-6230 (TTY: 711). Libre ang mga serbisyong ito. ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ ส าหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) ไม่มีค่าใช้จ่ายสาหรับบริการเหล่านี้ Українська (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-877661-6230 (TTY: 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-877-661-6230 (TTY: 711). Ці послуги безкоштовні. Tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-877-661-6230 (TTY: 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớ n (chữ hoa). Vui lòng gọi số 1-877-6616230 (TTY: 711). Các dịch vụ này đều miễn phí.
sense Si desea este folleto en español, llame al 877-661-6230 (oprima 2). HEALTH SENSE is published for the members of CONTRA COSTA HEALTH PLAN, 595 Center Ave., Suite 100, Martinez, CA 94553, telephone 925-313-6000, website cchealth.org. HEALTH SENSE contains educational health information of general interest. It is not intended to be medical advice and cannot be relied upon as medical advice. HEALTH SENSE may also contain general information about plan benefits. Plan benefits vary, and for information about your particular benefit plan, please see your Evidence of Coverage booklet or call Member Services at 877-661-6230 (TTY: 711). 2026 © Coffey Communications, Inc. All rights reserved. Editor in Chief Tiffany Brelland, MPH, CHES Executive Director Irene Lo, MD, FACS Deputy Chief Medical Officers Sara Levin, MD Nicolás E. Barceló, MD Preventive health screenings you may need Getting regular screenings is a good way to find health problems early. It is important to start screening tests before you have symptoms to help you stay healthy. Treatment works best when cancer or chronic diseases are caught early. Stay up-to-date on common screenings When to start screening and how often to get one depends on factors, such as family health history, lifestyle choices, and other personal risk factors. Talk with your primary care provider to create a plan that works for you! Breast cancer ● Age: 40 to 74 years. ● Most women should get a mammogram, which takes an x-ray of the breast tissues, every 1 to 2 years. Cervical cancer ● Age: 21 to 65 years. ● Women should get a test every 3 to 5 years, starting at age 21. If you are 30 or older, talk to your provider about your options to get a Pap and HPV screening test. wellness Colorectal (colon) cancer ● Age: 45 to 75 years. ● Most adults should begin screening right after turning 45. Talk to your provider about which test is right for you and how often to get one. A FIT kit or Cologuard may be an option for you. Prostate cancer ● Age: 55 years or older. ● Talk to your provider about your personal risk factors and when to get a test. Men with higher risks may need to get screenings sooner. Diabetes ● Age: 35 to 70 years. ● A blood sugar test will help you find out if you have prediabetes or diabetes. Talk to your provider about when and how often to get a test. Adults who are overweight may need to get screenings sooner. High blood pressure ● Age: 18 years or older. ● All adults should get a high blood pressure screening at least every 1 to 2 years. Depression ● Age: 12 years or older. ● Mental health is important from childhood to adulthood and may change over time. Teens should get a screening test every year. If you are 18 or older, ask your provider about getting a screening. If you need a new provider, call Member Services at 877-661-6230 (TTY: 711).
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