Call us at 877-661-6230 8sense Si desea este folleto en español, llame al 877-661-6230 (oprima 2). HEALTH SENSE is published for the members of CONTRA COSTA HEALTH PLAN, 595 Center Ave., Suite 100, Martinez, CA 94553, telephone 925-313-6000, website cchealth.org. HEALTH SENSE contains educational health information of general interest. It is not intended to be medical advice and cannot be relied upon as medical advice. HEALTH SENSE may also contain general information about plan benefits. Plan benefits vary, and for information about your particular benefit plan, please see your Evidence of Coverage booklet or call Member Services at 877-661-6230 (TTY: 711). 2026 © Coffey Communications, Inc. All rights reserved. Editor in Chief Tiffany Brelland Executive Director Irene Lo, MD, FACS Deputy Chief Medical Officers Sara Levin, MD Nicolás E. Barceló, MD member news Find what you need You can find important health plan information online or ask for free paper copies at any time. Member materials include your Member Handbook, Provider Directory, Formulary and Medi-Cal for Kids & Teens information. These explain your benefits, how to get care, your rights, and how to file a complaint or appeal. Our Notice of Privacy Practices explains how we use and protect your health information. Scan the QR code or visit cchealth.org/ CCHPmaterials to view these documents online. To request free paper copies, call 877- 661-6230, option 2 (TTY: 711). Help is available Monday through Friday, 8 a.m. to 5 p.m. Communicate clearly Free interpreter services for CCHP members Did you know that as a Contra Costa Health Plan (CCHP) member, you have the right to receive medical services in the language you are most comfortable speaking? To make sure you and your doctor communicate clearly, we provide trained interpreters—including American Sign Language specialists—available by phone and, in some cases, in person. Why use a professional interpreter? While it may seem easy to rely on a friend or family member, CCHP discourages the use of family, friends or minors for medical interpretation. Professional interpreters ensure that your medical information is communicated accurately so that all your questions are answered correctly. Accessing these services is free and easy ● At your appointment: If you need an interpreter for an upcoming doctor’s visit, simply ask the office staff when you arrive or when scheduling. ● Over the phone: If you need help speaking with a doctor’s office, pharmacy or medical facility (such as to schedule an appointment), call us at 877-661‑6230, option 7 (TTY: 711). ● Written materials: If you need a document translated into a different language, our Member Services Department is happy to help. Your health depends on clear communication. Don’t hesitate to ask for the language assistance you need—it is our pleasure to provide it at no cost to you.
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