Did you know that Contra Costa Health Plan has trained interpreters? They can help you by phone and sometimes in person. They speak many languages, including sign language. Interpreters make sure that you and your primary care provider (PCP) can communicate clearly. With their help, you can get all your questions answered. This service is free and easy to use. If you think you need an interpreter at your next PCP visit, ask for one. If you have any problems, call 877-661-6230 and follow the Don’t lose your Medi-Cal: Renew it! If you get a yellow envelope in the mail from Medi-Cal, you need to take action to keep your Medi-Cal. You can renew: ●Online at benefitscal.com. ●By filling out and returning the forms from the yellow envelope. ●By calling 866-663-3225 (TTY: 711). Beware of scams! Contra Costa County and the State of California will never ask you to pay to apply for or renew Medi-Cal. Don’t miss any important notices from Medi-Cal. Make sure the county Medi-Cal office has your up-to-date contact information. Check online at benefitscal.com or call 866-663-3225 (TTY: 711). Do you need an interpreter who speaks your language? prompts to reach Member Services. Member Services is open Monday to Friday from 8 a.m. to 5 p.m. We can also help with documents. Just ask Member Services. Standard U.S. Postage PAID Salem, OR Permit No. 86 sense Fall 2023 RMC
Call us at 877-661-6230 2 THE FLU SHOT Why timing matters When it comes to getting your yearly flu shot, it pays to be an early bird. Here’s why: It takes about 2 weeks after the shot for your body to build immunity and start protecting against the flu. So it’s a good idea to get yours before the flu starts going around. When is the best time? As soon as the shot is available in the fall. It’s good to have it done by the end of October. But even in January or later, a flu shot is worth it. The flu is still active well into the spring. Yearly flu shots are a good idea for everyone in your family 6 months and older. Source: Centers for Disease Control and Prevention AMBULATORY CARE WALK-IN FLU CLINICS SCHEDULE FOR FALL 2023 CLINIC DATES TIMES Antioch Health Center 2335 Country Hills Drive Antioch, CA 94509 ●Oct. 17 ●Oct. 19 ●Oct. 26 ●5:30 to 8 p.m. ●5:30 to 8 p.m. ●5:30 to 8 p.m. Brentwood Health Center 171 Sand Creek Road, Suite A Brentwood, CA 94513 ●Oct. 13 ●Oct. 18 ●Oct. 20 ●Oct. 25 ●1:30 to 4 p.m. ●5:30 to 8 p.m. ●1:30 to 4 p.m. ●5:30 to 8 p.m. Bay Point Health Center 215 Pacifica Ave. Bay Point, CA 94565 ●Oct. 19 ●Oct. 27 ●1 to 4:30 p.m. ●8:30 to 11:30 a.m. Concord Health Center 3052 Willow Pass Road Concord, CA 94519 ●Starting Oct. 1 ●Monday through Friday, 8 to 11:30 a.m. and 1 to 4:30 p.m. Martinez Health Center 2500 Alhambra Ave. Martinez, CA 94553 ●Oct. 9 and 12 ●Oct. 16 and 19 ●Oct. 23 and 26 ●5:30 to 8 p.m. ●5:30 to 8 p.m. ●5:30 to 8:30 p.m. Miller Wellness Health Center 25 Allen St. Martinez, CA 94553 ●Oct. 2 and 16 ●Oct. 5 and 12 ●8:30 a.m. to 4:30 p.m. ●1:30 to 4:30 p.m. West County Health Center 13601 San Pablo Ave. San Pablo, CA 94806 ●Oct. 11, 12, 18, 19 ●5 to 8:30 p.m. Pittsburg Health Center 2311 Loveridge Road Pittsburg, CA 94565 ●Oct. 4, 11, 18, 25 ●5:30 to 8 p.m. WHERE YOU CAN GET A FLU SHOT FOR PEOPLE WITH MEDI-CAL FOR COUNTY EMPLOYEES WITH CCHP ●At your primary care provider’s office. See walk-in flu schedule. ●Pharmacies: Find a pharmacy near you to get a flu shot: medi-calrx.dhcs.ca. gov. Bring your Medi-Cal benefits card (19 years and older only). ●Public health immunizations: Make an appointment at vax.cchealth.org (all ages). ●At your primary care provider’s office. See walk-in flu schedule. ●Rite Aid or Walgreens (if over 3 years old). Bring your Contra Costa Health Plan member card. ●Public health immunizations: Make an appointment at vax.cchealth.org (all ages). wellness
Visit us at contracostahealthplan.org 3 Is it breast cancer? Know the possible signs and symptoms You’ve probably heard or read the statistic by now: About 1 in 8 women in the U.S. will be diagnosed with breast cancer during her lifetime. Treatments work best when breast cancer is caught early. That’s why it’s important to get screened regularly for the disease if you’re 45 or older. But it’s equally as important to know the signs and symptoms of breast cancer at any age, since even younger women can— and do—get the disease. Be on the lookout— and speak up Don’t ignore any changes to the look or feel of your breasts. Chances are, something other than cancer is the cause. But it’s always best to let your primary care provider know if you’re having any of the following possible signs or symptoms of breast cancer: ●A lump or thickening in or near a breast or in the underarm area. ●A change in the size or shape of a breast. ●A dimple or puckering in the skin of a breast. ●A nipple that has turned inward or a sore near the nipple. ●Fluid, other than breast milk, leaking from a nipple, especially if the fluid is bloody or leaks from only one breast. ●Skin irritation or changes—such as puckering, dimpling, scaliness or new creases—anywhere on a breast, nipple or areola (the dark area of skin around the nipple). ●Dimples in a breast that look like the skin of an orange. ●Pain in a breast, especially if the pain doesn’t go away. Your provider will ask you how long and how often you’ve been experiencing these signs and symptoms. They’ll also examine your breasts. And, if necessary, they may take a sample of your blood and order tests like a mammogram, an ultrasound or a breast MRI. You may need a biopsy if results of those tests suggest something suspicious. The thought of having breast cancer can be scary. But try to remember that other conditions can cause changes to your breasts. That’s why it’s always best to see your provider and get a diagnosis. Sources: American Cancer Society; American Society of Clinical Oncology; Centers for Disease Control and Prevention; National Cancer Institute women’s health
Call us at 877-661-6230 4 Talk with your doc at a wellness checkup It’s a good idea to see your primary doctor at least once a year, even when you’re not sick. This is called a wellness checkup. And it gives you the chance to focus on how to be as healthy as you can be. What you can talk about At your checkup, you and your doctor can team up to tackle any changes that might improve your health. For instance, you might talk about: ●Vaccines you need. Shots aren’t just for kids. Adults need them too. They’re safe—and they can help prevent serious illnesses, like the flu, pneumonia and shingles. Ask your doctor which shots you need. ●Health screenings. These tests can help spot diseases, like cancer, early. That’s usually when they’re easiest to treat. ●Your weight. Your doctor can check your body mass index (BMI). BMI uses your weight and height to estimate how much body fat you have. A high BMI could mean you’re overweight. A low BMI could mean you’re underweight. If you need to make a change, your doctor can give you tips on healthy foods and exercise habits that might help. ●Chronic health problems. A checkup is a good time to review how you’re coping with long-term health conditions such as diabetes or high blood pressure. ●Your medicines. Your doctor can review all your medicines to make sure they’re safe together and working well for you. This includes any herbs, vitamins and over-thecounter medicines you take. ●Substance use. Ask your doctor for help with smoking, alcohol or drug problems. ●Your mental health. Let your doctor know if you’re feeling stressed or depressed. Treatment can help. Sources: American Academy of Family Physicians; U.S. Department of Health and Human Services; U.S. Food and Drug Administration Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ●Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ●Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice wellness
HOW TO FILE A GRIEVANCE If you believe that CCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with CCHP’s Civil Rights Coordinator. You can file a grievance by phone, in writing, in person, or electronically: ●By phone: Contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. Or, if you cannot hear or speak well, please call TTY/TDD: 711. ●In writing: Fill out a complaint form or write a letter and send it to: CCHP Civil Rights Coordinator, Member Grievance Unit, 595 Center Ave., Suite 100, Martinez, CA 94553 or fax it to 925-313-6047. ●In person: Visit your doctor’s office or CCHP and say you want to file a grievance. ●Electronically: Visit CCHP’s website at contracostahealthplan.org. OFFICE OF CIVIL RIGHTS–CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES If you have Medi-Cal, you can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights, by phone, in writing, or electronically: ●By phone: Call 916-440-7370. If you cannot speak or hear well, please call TTY/TDD: 711 (Telecommunications Relay Service). ●In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx. ●Electronically: Send an email to CivilRights@dhcs.ca.gov. OFFICE FOR CIVIL RIGHTS–U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability, or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ●By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD: 800-537-7697. ●In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. ●Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
MU_0004142_ENG2_0321 TAGLINES English ATTENTION: If you need help in your language call 1-877-661-6230 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-877661-6230 (TTY: 711). These services are free of charge. اﻟﺸﻌﺎر ﺔ ��� بﺎﻟﻌ (Arabic) �� ﻳُﺮ اﻻﻧتبﺎە: إذا اﺣﺘﺠﺖ � إ اﻟﻤﺴﺎﻋﺪة بﻠﻐﺘﻚ، ﻓﺎﺗﺼﻞ بـ 1-877-661-6230 (TTY: 711) . ﺗﺘﻮﻓﺮ ﺎ � ﻀ � أ اﻟﻤﺴﺎﻋﺪات واﻟﺨﺪﻣﺎت ﻟﻸﺷﺨﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺜﻞ اﻟﻤﺴتﻨﺪات ﺔ �� اﻟﻤﻜﺘ ﻘﺔ �� بﻄ ﻞ �� ﺑ واﻟﺨﻂ ي . � ﺒ � اﻟ اﺗﺼﻞ بـ .1-877-661-6230 (TTY: 711) ﻫﺬە اﻟﺨﺪﻣﺎت ﺔ. � ﻣﺠﺎﻧ Հայերեն պիտակ (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-877-6616230 (TTY: 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-877-661-6230 (TTY: 711)։ Այդ ծառայություններն անվճար են։ �� ស�� ល់���ែខ� រ (Cambodian) ចំ�ំ៖ េបើអ� ក ្រត�វ �រជំនួយ ��� របស់អ� ក សូម ទូរស័ព� េ�េលខ 1-877-661-6230 (TTY: 711)។ ជំនួយ និង េស�កម� ស្រ�ប់ ជនពិ�រ ដូច�ឯក�រសរេសរ�អក្សរផុស ស្រ�ប់ជនពិ�រែភ� ក ឬឯក�រសរេសរ�អក្សរពុម� ធំ ក៏�ចរក�នផងែដរ។ ទូរស័ព� មកេលខ 1-877-661-6230 (TTY: 711)។ េស�កម� �ំងេនះមិនគិតៃថ� េឡើយ។ 简体中文标语 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-877-661-6230 (TTY: 711)。另外还提供针对残 疾人士的帮助和服务，例如盲文和需要较大 字体阅读，也是方便取用的。请致电 1-877-661-6230 (TTY: 711)。这些服务 都是免费的。 (Farsi) ﻓﺎرﺳ ﯽ زﺑﺎن ﺑﮫ ﻣطﻠب ﺗوﺟﮫ: اﮔر ﻣﯽ ﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-877-661-6230 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. ﮐﻣﮏ ھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت. ﺑﺎ 1-877-661-6230 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽ ﺷوﻧد. िहंदी टैगलाइन (Hindi) �ान द� : अगर आपको अपनी भाषा म� सहायता की आव�कता है तो 1-877-661-6230 (TTY: 711) पर कॉल कर� । अश�ता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब्रेल और बड़े िप्रंट म� भी द�ावेज़ उपल� ह� । 1-877-661-6230 (TTY: 711) पर कॉल कर� । ये सेवाएं िन: शु� ह� । Nqe Lus Hmoob Cob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-877-661-6230 (TTY: 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-877-661-6230 (TTY: 711). Cov kev pab cuam no yog pab dawb xwb. 日本語表記 (Japanese) 注意日本語での対応が必要な場合は 1-877-661-6230 (TTY: 711)へお電話ください。点字の資料や 文字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-877-661-6230 (TTY: 711)へお電話ください。これらのサービスは無料で提供しています。 한국어 태그라인 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-877-661-6230 (TTY: 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1877-661-6230 (TTY: 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다.
MU_0004142_ENG3_0321 ແທກໄລພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ 1-877-661-6230 (TTY: 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. Mien Tagline (Mien) LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-877-661-6230 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-877-661-6230 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wanghenh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ ਟੈਗਲਾਈਨ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤ� ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਅਪਾਹਜ ਲੋਕ� ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵ�, ਿਜਵ� ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਇਹ ਸੇਵਾਵ� ਮੁਫਤ ਹਨ| Русский слоган (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-877-6616230 (линия TTY: 711). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-877-661-6230 (линия TTY:711). Такие услуги предоставляются бесплатно. Mensaje en español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-877-661-6230 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-877-661-6230 (TTY: 711). Estos servicios son gratuitos. Tagalog Tagline (Tagalog) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-877-661-6230 (TTY: 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-877-661-6230 (TTY: 711). Libre ang mga serbisyong ito. แท็กไลน์ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ Примітка українською (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-877661-6230 (TTY: 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-877-661-6230 (TTY: 711). Ці послуги безкоштовні. Khẩu hiệu tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-877-661-6230 (TTY: 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-877-6616230 (TTY: 711). Các dịch vụ này đều miễn phí.
Si desea este folleto en español, llame al 877-661-6230 (oprima 2). HEALTH SENSE is published for the members of CONTRA COSTA HEALTH PLAN, 595 Center Ave., Suite 100, Martinez, CA 94553, telephone 925-313-6000, website contracostahealthplan.org. HEALTH SENSE contains educational health information of general interest. It is not intended to be medical advice and cannot be relied upon as medical advice. HEALTH SENSE may also contain general information about plan benefits. Plan benefits vary, and for information about your Editor in Chief Sofia Rosales Medical Director Dennis Hsieh, MD Chief Executive Officer Sharron Mackey particular benefit plan, please see your Evidence of Coverage booklet or call Member Services at 877-661-6230 (TTY: 711). 2023 © Coffey Communications, Inc. All rights reserved. sense Community Support Services: Improving your health Medi-Cal now offers new, statewide services called Community Supports to help with the social factors that can affect people’s health. Currently, Contra Costa Health Plan provides the following Community Supports: ●Asthma remediation. This service helps members make physical changes to their homes to avoid asthma episodes triggered by things like mold. ●Medically supportive food/medically tailored meals. Members get nutritious, ready-to-eat meals and healthy groceries to support their health needs. ●Housing transition navigation services. For members who are homeless or at risk of homelessness, this service assists in finding, applying for and securing housing. ●Housing deposits. For homeless members, this support includes help with housing security deposits, utility setup fees, first and last month’s rent, and the first month’s utilities. ●Housing tenancy and sustaining services. Once housing is secured, this service helps members maintain safe and stable tenancy. ●Short-term post-hospitalization housing. Members without a home, who have high medical or mental health and substance use disorder needs, can get short-term housing for up to 6 months to continue their recovery. ●Recuperative care (medical respite). Members with unstable housing, who no longer need hospitalization but need time to heal from an injury or illness, receive shortterm residential care. To find out more about these services and check if you qualify, please contact your primary care provider. ARE YOU A MEDI-CAL MEMBER who needs help getting a ride to your medical or dental appointments? Call our Transportation Unit for help at 855-222-1218. Visit our website for more information. wellness Taking care of your mental health Mental health is how you’re feeling in your mind. It can impact your ability to function. Behavioral health is about how you act. It can be things like: ●Abuse of alcohol and other drugs. ●Eating disorders. ●Suicidal thoughts. ●Self-harm. We all get sad or nervous sometimes. But depression or anxiety may keep us from enjoying activities. These emotions and behaviors can affect our relationships and make us feel like we’re losing control. The good news is that Contra Costa Health Plan (CCHP) covers treatments for these issues. All members can go to in-network providers without a referral. You can choose a provider from our online directory. Call to set an appointment and begin treatment. The first 8 visits are covered. This includes an initial consultation and up to 7 follow-up visits. (When you call, make sure they accept your insurance plan.) If you need more care, the provider will ask for additional treatment. This is based on the treatment plan that they have created for you. If you’re not sure what kind of treatment you need, we can help. Medi-Cal members should call the County Access Line at 888678‑7277. They will help you find the right type of care and refer you to a provider. Commercial Plan members can call the CCHP Advice Nurse line at 877-661-6230, option 1. They will help you find the type of care you need. As always, you can also talk with your primary care provider about your concerns. They can help find the right care for you. IF YOU ARE in crisis and need immediate help, call 911 or dial 988 for the national Suicide & Crisis Lifeline.
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