Call us at 877-661-6230 4 Find what you need You can find important health plan information online or ask for free paper copies at any time. Member materials include your Member Handbook, Provider Directory, Formulary and Medi-Cal for Kids & Teens information. These explain your benefits, how to get care, your rights, and how to file a complaint or appeal. Our Notice of Privacy Practices explains how we use and protect your health information. Scan the QR code or visit cchealth.org/CCHPmaterials to view these documents online. To request free paper copies, call 877-661-6230, option 2 (TTY: 711). Help is available Monday through Friday, 8 a.m. to 5 p.m. Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ● Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice Transportation to your appointments If you do not have a way to get to appointments for Medi-Cal covered services, CCHP can help at no cost to you. Depending on your needs, this may include medical or non-medical transportation. To schedule a ride, call 855-222-1218 (TTY: 711). Transportation scheduling is available 24 hours a day, 7 days a week, 365 days a year. You can call any time, including evenings, weekends and holidays. For routine appointments, please call 5–10 business days in advance when possible. For urgent needs, call as soon as you know you need a ride. member resources
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