Call us at 877-661-6230 2 wellness 2 programs to help you live well The California Department of Health Care Services wants Medi-Cal members to live healthier lives. Contra Costa Health Plan (CCHP) has 2 programs that can help. The programs are called Enhanced Care Management (ECM) and Community Supports (CS). What is ECM? ECM is a benefit for members with highly complex needs. It provides extra services to make sure you stay healthy. Each eligible member will have an ECM care coordinator. This person will talk to them and their providers. They make sure you get the care you need. ECM care coordinators can help members: ● Find doctors and get an appointment. ● Better understand your medications. ● Set up a ride to get to your doctor visits. ● Find and apply for other services, like help with housing or food. ● Get follow-up care after you leave the hospital. People may be eligible for ECM if they are: ● Children or youth with complex health needs. ● People who are homeless or at risk for it. ● People with frequent hospital stays. ● People with frequent short-term skilled nursing facility stays. ● People with frequent visits to the emergency department. ● People who have serious mental illness. ● Children with serious emotional disturbance. ● People with substance use disorder who also have chronic health conditions. What is CS? CS provides additions to covered services for those who are eligible. This can be things like: ● Housing transition or navigation. ● Housing or tenancy support services. ● Medical respite. ● Short-term housing after a hospital stay. ● Healthy meals. ● Removing asthma triggers from your home. These services can help decrease hospital visits. If you qualify, we may talk to you about these services. You can also talk to your health care provider. They can find out if you qualify. They can also tell you when and how you can receive these services. Or you can call CCHP Member Services. CCHP Member Services is available Monday through Friday, 8 a.m. to 5 p.m. Just call 877661‑6230, option 2 (TTY: 711). Please note: Members have the right to decline or stop ECM or CS at any time.
RkJQdWJsaXNoZXIy OTI0MzU=