Call us at 877-661-6230 4 Important reminder for all Medi‑Cal members If you have Medi-Cal through Contra Costa Health Plan (CCHP), you should not get medical bills from your doctors or other health care providers. Your Medi-Cal plan pays for covered services. Sometimes providers make mistakes and may send you a bill by accident. If this happens, do not pay it. What to do if you get a bill 1. Don’t pay the bill. Medi-Cal members are not supposed to pay for covered medical care. 2. Call CCHP Member Services right away at 877-661-6230, option 2. Our team will help you fix the problem. 3. Have the bill with you when you call. This helps us understand what happened and contact the provider if needed. We are here to help You have the right to get care without surprise bills. If you ever receive a bill—or if something doesn’t look right—please contact CCHP Member Services at 877-661-6230, option 2. We will work with the provider and make sure the billing error is corrected. Thank you for being a CCHP member! Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ● Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice
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