Call us at 877-661-6230 2 behavioral health Is your child developing well? Developmental delays are common. They come in many different forms. Language delays and disorders are the most common kind. For any child with a delay, it is helpful to find delays as soon as possible. There are often effective ways to intervene and treat them. This is why Contra Costa Health Plan (CCHP) is proud to work with all providers who see children. We can work together to make sure all young people are screened for developmental issues. Screening all children is the best way to spot even mild cases. Screening means that your doctor will check your child even if you think things are OK. When parents do have concerns about their child’s learning, behavior or development, they are often right. Be sure to tell your child’s provider if you have any concerns. How the screening process works Your health care provider will ask questions about your child’s behavior. They may also ask you to fill out a paper form. The form is part of the screening questionnaire. If your child screens “positive,” more tests may be needed. Testing may include: ●A hearing test. ●A speech and language evaluation. ●Referral to an occupational or physical therapist. ●Referral to the Regional Center of the East Bay. ●Referral to a developmental specialist or a child psychologist. Based on this testing, your doctor can make a plan. They can monitor and treat your child as needed. If you have any questions, please talk to your provider. Ask about your child’s screening and tests. Ask what treatment the provider recommends. Work together with your health care provider. That way, you can help your child make the best progress possible. Find support To learn more about how a child develops, check out the Help Me Grow programs! They offer support by: ●Helping you make sure your child is healthy and developing well. ●Connecting you to community resources, such as free playgroups. ●Giving families referrals to other community resources. These resources can support your child’s development. They can also help with other needs of the entire family. You can call the program at 800-830-5380. Or just dial 211 and ask for Help Me Grow today! You can also learn more at helpmegrowcoco.org.
Visit us at contracostahealthplan.org 3 member news Your right to timely care and services NON-URGENT CARE APPOINTMENTS WAIT TIME LIMIT Primary care provider 10 business days Specialist 15 business days Mental health with a non-doctor (first visit)—this includes therapists, substance use counselors and qualified autism service providers 10 business days Follow-up mental health 10 business days from prior visit Ancillary care (includes lab work, diagnostic tests like a mammogram or MRI, and physical therapy) 15 business days First prenatal visit 14 days Exceptions ●Sometimes you need a visit sooner than the law requires. In this case, your doctor can ask for a sooner appointment. ● Sometimes waiting longer for care is not a problem. If so, your provider must note in your record that a longer wait time will not harm your health. Telephone wait times ●You can call 24 hours a day, 7 days a week, to talk to a qualified health professional. They can help you decide if your health problem is urgent. If they need to call you back, they must call you within 30 minutes. ●If you call Contra Costa Health Plan’s (CCHP) Member Services phone number, someone should answer the phone within 10 minutes during normal business hours. In-office wait times ●You should be taken to an exam room within 45 minutes of your scheduled visit. We can help. If you have a problem getting timely access to care, call CCHP Member Services at 877-661-6230. All health plan members have the right to timely appointments. The purpose of California’s timely access law is to make sure you get the care you need. URGENT CARE APPOINTMENTS WAIT TIME LIMIT Prior authorization or approval not required 48 hours Prior authorization or approval required by health plan 96 hours
Call us at 877-661-6230 4 member news Contra Costa Health Plan has a new department. It’s called the Health Equity Office. The vision of this office is to work closely with our members, community and providers. We want to make sure our members have a fair chance to be healthy. We will work to: Do you need an interpreter who speaks your language? Did you know that Contra Costa Health Plan has trained interpreters who can help you by phone and sometimes in person? They speak many languages, including sign language. Interpreters make sure that you and your doctor can communicate clearly. With their help, you can get all your questions answered. This service is free and easy to use. If you think you need an interpreter at your next doctor visit, ask for one. If you have any problems getting an interpreter, call 877-661-6230 and follow the prompts to reach Member Services. We are open Monday through Friday from 8 a.m. to 5 p.m. We can also help you translate a document in a different language if you need it. Just ask our Member Services Department. Discrimination is against the law. Contra Costa Health Plan (CCHP) follows State and Federal civil rights laws. CCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. CCHP provides: ●Free aids and services to people with disabilities to help them communicate better, such as: ✓Qualified sign language interpreters. ✓Written information in other formats (large print, audio, accessible electronic formats, other formats). ●Free language services to people whose primary language is not English, such as: ✓Qualified interpreters. ✓Information written in other languages. If you need these services, contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. If you cannot hear or speak well, please call TTY: 711. Upon request, this document can be made available to you in braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Contra Costa Health Plan 595 Center Ave., Suite 100 Martinez, CA 94553 877-661-6230 (TTY: 711) Nondiscrimination notice CCHP’s commitment to health equity ●Reduce health disparities. ●Partner with the community to create change. ●Promote diversity, equity and inclusion. ●Move toward equal and culturally sensitive care. We look forward to working with you!
HOW TO FILE A GRIEVANCE If you believe that CCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with CCHP’s Civil Rights Coordinator. You can file a grievance by phone, in writing, in person, or electronically: ●By phone: Contact CCHP between 8 a.m. and 5 p.m. by calling 877-661-6230. Or, if you cannot hear or speak well, please call TTY/TDD: 711. ●In writing: Fill out a complaint form or write a letter and send it to: CCHP Civil Rights Coordinator, Member Grievance Unit, 595 Center Ave., Suite 100, Martinez, CA 94553 or fax it to 925-313-6047. ●In person: Visit your provider’s office or CCHP and say you want to file a grievance. ●Electronically: Visit CCHP’s website at contracostahealthplan.org. OFFICE OF CIVIL RIGHTS–CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES If you have Medi-Cal, you can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights, by phone, in writing, or electronically: ●By phone: Call 916-440-7370. If you cannot speak or hear well, please call TTY/TDD: 711 (Telecommunications Relay Service). ●In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx. ●Electronically: Send an email to CivilRights@dhcs.ca.gov. OFFICE FOR CIVIL RIGHTS–U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability, or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ●By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD: 800-537-7697. ●In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. ●Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
MU_0004142_ENG2_0321 TAGLINES English ATTENTION: If you need help in your language call 1-877-661-6230 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-877661-6230 (TTY: 711). These services are free of charge. اﻟﺸﻌﺎر ﺔ ��� بﺎﻟﻌ (Arabic) �� ﻳُﺮ اﻻﻧتبﺎە: إذا اﺣﺘﺠﺖ � إ اﻟﻤﺴﺎﻋﺪة بﻠﻐﺘﻚ، ﻓﺎﺗﺼﻞ بـ 1-877-661-6230 (TTY: 711) . ﺗﺘﻮﻓﺮ ﺎ � ﻀ � أ اﻟﻤﺴﺎﻋﺪات واﻟﺨﺪﻣﺎت ﻟﻸﺷﺨﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺜﻞ اﻟﻤﺴتﻨﺪات ﺔ �� اﻟﻤﻜﺘ ﻘﺔ �� بﻄ ﻞ �� ﺑ واﻟﺨﻂ ي . � ﺒ � اﻟ اﺗﺼﻞ بـ .1-877-661-6230 (TTY: 711) ﻫﺬە اﻟﺨﺪﻣﺎت ﺔ. � ﻣﺠﺎﻧ Հայերեն պիտակ (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-877-6616230 (TTY: 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-877-661-6230 (TTY: 711)։ Այդ ծառայություններն անվճար են։ �� ស�� ល់���ែខ� រ (Cambodian) ចំ�ំ៖ េបើអ� ក ្រត�វ �រជំនួយ ��� របស់អ� ក សូម ទូរស័ព� េ�េលខ 1-877-661-6230 (TTY: 711)។ ជំនួយ និង េស�កម� ស្រ�ប់ ជនពិ�រ ដូច�ឯក�រសរេសរ�អក្សរផុស ស្រ�ប់ជនពិ�រែភ� ក ឬឯក�រសរេសរ�អក្សរពុម� ធំ ក៏�ចរក�នផងែដរ។ ទូរស័ព� មកេលខ 1-877-661-6230 (TTY: 711)។ េស�កម� �ំងេនះមិនគិតៃថ� េឡើយ។ 简体中文标语 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-877-661-6230 (TTY: 711)。另外还提供针对残 疾人士的帮助和服务，例如盲文和需要较大 字体阅读，也是方便取用的。请致电 1-877-661-6230 (TTY: 711)。这些服务 都是免费的。 (Farsi) ﻓﺎرﺳ ﯽ زﺑﺎن ﺑﮫ ﻣطﻠب ﺗوﺟﮫ: اﮔر ﻣﯽ ﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-877-661-6230 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. ﮐﻣﮏ ھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت. ﺑﺎ 1-877-661-6230 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽ ﺷوﻧد. िहंदी टैगलाइन (Hindi) �ान द� : अगर आपको अपनी भाषा म� सहायता की आव�कता है तो 1-877-661-6230 (TTY: 711) पर कॉल कर� । अश�ता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब्रेल और बड़े िप्रंट म� भी द�ावेज़ उपल� ह� । 1-877-661-6230 (TTY: 711) पर कॉल कर� । ये सेवाएं िन: शु� ह� । Nqe Lus Hmoob Cob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-877-661-6230 (TTY: 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-877-661-6230 (TTY: 711). Cov kev pab cuam no yog pab dawb xwb. 日本語表記 (Japanese) 注意日本語での対応が必要な場合は 1-877-661-6230 (TTY: 711)へお電話ください。点字の資料や 文字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-877-661-6230 (TTY: 711)へお電話ください。これらのサービスは無料で提供しています。 한국어 태그라인 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-877-661-6230 (TTY: 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1877-661-6230 (TTY: 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다.
MU_0004142_ENG3_0321 ແທກໄລພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-877-661-6230 (TTY: 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ 1-877-661-6230 (TTY: 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. Mien Tagline (Mien) LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-877-661-6230 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-877-661-6230 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wanghenh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ ਟੈਗਲਾਈਨ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤ� ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਅਪਾਹਜ ਲੋਕ� ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵ�, ਿਜਵ� ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-877-661-6230 (TTY: 711). ਇਹ ਸੇਵਾਵ� ਮੁਫਤ ਹਨ| Русский слоган (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-877-6616230 (линия TTY: 711). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-877-661-6230 (линия TTY:711). Такие услуги предоставляются бесплатно. Mensaje en español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-877-661-6230 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-877-661-6230 (TTY: 711). Estos servicios son gratuitos. Tagalog Tagline (Tagalog) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-877-661-6230 (TTY: 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-877-661-6230 (TTY: 711). Libre ang mga serbisyong ito. แท็กไลน์ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-877-661-6230 (TTY: 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ Примітка українською (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-877661-6230 (TTY: 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-877-661-6230 (TTY: 711). Ці послуги безкоштовні. Khẩu hiệu tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-877-661-6230 (TTY: 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-877-6616230 (TTY: 711). Các dịch vụ này đều miễn phí.
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